Privacy Policy

Effective Date: July 2026

1. Introduction

Mums The Word Limited ("MTW", "we", "our" or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, enquire about our services or engage us to provide accounting, advisory or business support services.

We manage personal information in accordance with the Privacy Act 2020 (New Zealand).

2. Information We Collect

Depending on how you interact with us, we may collect information including:-

  • Your name, business name and contact details.

  • Information you provide through enquiry forms or when booking a consultation.

  • Financial and business information required to provide our services.

  • Communications between you and MTW.

  • Website usage information collected through cookies and analytics.

You are not required to provide personal information, however without it we may be unable to provide some or all of our services

3. How We Use Your Information

We use your information to:

  • Respond to enquiries.

  • Provide accounting, advisory and business support services.

  • Manage client relationships.

  • Prepare proposals, reports and other deliverables.

  • Send important service-related communications.

  • Improve our website and services.

  • Meet our legal and professional obligations.

We do not sell your personal information.

4. Sharing Information

We may share information with trusted service providers who help us operate our business, including cloud software providers, technology platforms and professional advisers where appropriate.

We may also disclose information where required by law or where authorised by you.

5. Overseas Storage and Disclosure

Some of the service providers we use, including cloud accounting, website and productivity platforms, store information on servers located outside New Zealand. Where this occurs, we take reasonable steps to ensure your information continues to be protected to a standard comparable to the Privacy Act 2020, including by using reputable providers with their own security and privacy safeguards in place.

6. Data Security‍ ‍

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure or alteration. While no online system can be guaranteed to be completely secure, we use reputable cloud-based systems and appropriate security practices to protect the information we hold.

7. How Long We Keep Your Information

We retain personal and business information for as long as needed to provide our services, and afterwards for as long as required by law, including, where applicable, the periods required under New Zealand law (generally at least 7 years for financial and business records). Where information is no longer needed, we take reasonable steps to securely delete or de-identify it.‍ ‍

8. Cookies and Website Analytics

Our website may use cookies and analytics tools to understand how visitors use our website and improve the user experience.

You can disable cookies through your browser settings, although some website functionality may be affected.

9. Access and Correction

You may request access to, or correction of, the personal information we hold about you by contacting us using the details below.

‍ If you're not satisfied with how we've handled your personal information or responded to a request, you can contact the Office of the Privacy Commissioner at privacy.org.nz.

10. Changes to This Policy ‍

We may update this Privacy Policy from time to time. Any updates will be published on this page.

Terms of Service

Effective Date: July 2026

1. Website Use

By accessing or using the Mums The Word Limited website, you agree to these Terms of Service and our Privacy Policy

If you do not agree with these terms, please do not use this website.

2. Information Only

Unless we have entered into a formal engagement with you, the information provided on this website is provided for general information only and does not constitute accounting, tax, financial, legal or other professional advice.

Before making business or financial decisions, you should obtain advice that takes your individual circumstances into account.

3. Professional Engagements

Any accounting, advisory or consulting services provided by MTW are subject to a separate engagement letter or service agreement. Those documents take precedence over these website terms.

4. Intellectual Property ‍

All website content, including text, graphics, branding, downloads and resources, remains the property of Mums The Word Limited unless otherwise stated.

You may not reproduce, distribute or commercially use our content without our prior written permission.

5. Third-Party Websites

Our website may include links to third-party websites or resources. These are provided for convenience only. MTW is not responsible for the content, availability or privacy practices of third-party websites.

6. Limitation of Liability

While we make reasonable efforts to ensure the information on this website is accurate and up to date, we make no warranties regarding its completeness, accuracy or suitability.

To the maximum extent permitted by law, MTW excludes liability for any loss arising from reliance on information contained on this website.

7. Changes to These Terms

‍ ‍We may update these Terms of Service from time to time. Any updates will be published on this page.

8. Governing Law

‍ These Terms of Service are governed by the laws of New Zealand, and any disputes will be subject to the exclusive jurisdiction of the New Zealand courts.

Contact Us‍ ‍

If you have any questions about this Privacy Policy or Terms of Service, please contact:

Mums The Word Limited Email: hello@mtw.nz